Aaron's in Pocatello, ID Closed now

Reviews about Aaron's

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  January 24, 2019, by Chyenne Rodriguez
  If i could give them negative stars i would. Horrible customer service, the employees are rude, unprofessional, and i will never use this company again. The only reason my fiance and i got anything from them was because it goes towards your credit okay great well from the first month they were always complaining about something. There is almost ALWAYS an extra charge on my bill. Yesterday it was a at home charge? Today my bill that is due the 15th got moved to the 1st?? I just paid it the 15th and apparently its due AGAIN?! when i finally said fine i was bringing it back anyway (its not the computer i needed) the guy gets angry and says i have to be current and pay 160 for them to take the item back. 1st this point i would rather buy a 30 inch box tv just so im not hasseled every month. From now on ill be calling ahead and if brian isnt working ill be waiting to make my payment.
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  January 16, 2019, by A C
  Update 12/30/17: apparently the people at the store can’t figure out I paid $340 online yesterday because they are still calling and leaving messages like I need to come in and pay. Why? Getting pretty fed up with it. Update 12/16/17: Yesterday the female manager had the nerve to tell me “you are making our company suffer” when I called to let them know I would have a payment in 5 days. Really?!! Giving your company over $3000 in the past year for $2800 of furniture is making your company suffer if a payment is late? The people at this store need a reality check and some serious training in empathy. You continue to turn a once loyal customer into someone who will never do business with you again! You know what makes your company suffer? Losing $1000s in future business because you want to talk down to an excellent customer about a late payment. Update 12/13/17: Let’s make this really clear. I’ve paid this store over $3000 in the past year. I’ve paid beyond retail value for all my items at this point. (Everything I have would have been about $2800 bought outright at a regular store) I’ve had some job difficulty the past 2 months, but I’ve still continued to pay over $200/month during that time. I understand at a place like this you’re going to end up paying nearly double the retail value on everything, but these people could be a bit more understanding when they’ve already reaped beyond the retail value if someone hits a difficult patch and is still paying what they can. Aaron’s slogan is “Own it!” ... the condescending tone I get as if the manager is scolding a naughty child when I brought in $220 instead of $260 last month was ridiculous. Maybe just maybe talk to me like I’m someone you respect for giving you more than $3000 over the past year; talk to me like I’m someone who has paid more than retail already and is continuing to still pay you. When you talk down to a customer that has paid over $3000 about $40 you don’t sound like you want me to “own it!”, seriously, a 15 minutes lecture like I’m some rotten child trying to get away with something, saying stuff like “we’re a rental company, we’re not a finance company” then why is your company slogan “own it!” And why do the contracts have interest/finance charges? ... well, I figured out I can make payments online so I’ll finish paying for what I have through the computer and never step foot in this store again. Original: Changed the due date on my items without telling me, and then want to add late charges for it like I should be a mind reader. I won't be shopping here again after my current items that are almost paid off are done. Completely unprofessional. Don't shop here!